These terms and conditions govern the use of services provided by Milady Hotel, located in Accra, Ghana. By making a reservation, accessing our premises, or utilizing our facilities, guests agree to adhere to the following terms:
1. Reservation and Payment:
- Reservations are subject to availability and must be made in advance through our website, reservation hotline, or authorized booking channels.
- Payment for accommodation and services is required upon check-in unless alternative arrangements have been made.
- All rates are quoted in the local currency and are subject to applicable taxes and fees.
2. Check-in and Check-out:
- Check-in time is from 3:00 PM onwards, and check-out time is by 12:00 PM (noon).
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
3. Cancellation and Modification:
- Cancellation or modification of reservations must be made within the specified timeframe outlined in the booking confirmation.
- Failure to cancel or modify a reservation within the specified timeframe may result in charges equivalent to the full stay.
4. Guest Responsibilities:
- Guests are responsible for providing accurate and up-to-date information at the time of booking, including contact details and payment information.
- Guests are expected to adhere to hotel policies and guidelines, including those related to health, safety, and security.
- Any damage to hotel property or violation of hotel policies may result in additional charges and/or legal action.
5. Guest Conduct:
- Guests are expected to conduct themselves in a respectful and courteous manner towards staff and fellow guests.
- Any behavior deemed disruptive, offensive, or illegal may result in eviction from the premises without refund.
- The hotel reserves the right to refuse service to any guest who violates these terms and conditions or engages in unlawful activities.
6. Liability and Disclaimer:
- The hotel is not liable for any loss, damage, or injury to guests or their property during their stay, except where negligence on the part of the hotel is proven.
- Guests are advised to secure their personal belongings and valuables during their stay, as the hotel is not responsible for any loss or theft.
7. Privacy Policy:
- The hotel respects the privacy of its guests and collects personal information only for the purpose of providing services and fulfilling reservations.
- Personal information will not be shared with third parties except as required by law or with the consent of the guest.
8. Force Majeure:
- The hotel shall not be liable for any failure to perform its obligations under these terms and conditions due to circumstances beyond its control, including but not limited to acts of God, natural disasters, or government regulations.
9. Governing Law and Jurisdiction:
- These terms and conditions shall be governed by and construed in accordance with the laws of Ghana. Any disputes arising out of or relating to these terms and conditions shall be resolved exclusively by the courts of Ghana.
By utilizing the services of Milady Hotel, guests acknowledge and agree to abide by these terms and conditions. The hotel reserves the right to amend or update these terms and conditions at any time without prior notice.